Field Service Management
Repair or maintenance call outs are always time critical.
It can be repairing industrial equipment in a manufacturing unit or a machine on a farm, a copier in an office or medical equipment in a hospital, or restoring service such as telephone, cable or electrical. Whatever the nature of the service, for the customer every second counts.
Trans-Service Overview
At Sonar, we understand that Field Service management Software manage a wealth of information to perform their job quickly and efficiently - customer history, location, directions, service agreements, inventory, schematics and more. Lack of information can result in longer service times and possibly a second service visit, increasing customer downtime and adding to labour costs to your organisation- All of which, can are targeted by this Field Service management Software.
Trans-Service
Overview
Our Field Service ManagementSoftware Trans-Service has been designed to streamline operations and enhance efficiency. It provides you with the cutting-edge technology to track and capture activities of your field workers in real-time. It allows you to locate your resources and transmit work orders and updates according to their geographical location priority and / or skill set. This Field Service Management Software reduces overtime and allocation errors. The right job to the right technician every time!
How Trans-Service works
Sonar provides this capability via centrally hosted databases and communications middleware linked to remote client applications. This Field Service Management Software enables us to serve our customers efficiently.
Features
Modular configuration tailored for customers specific needs.
Seamless integration with your CRM/ERP.
Integrated mobile resource management solution built to enhance
the productivity of any service industry operation
Download Brochure
Modular Configuration
Trans-Service is a modular, end-to-end Mobile Resource Management solution for any service related business. Its modular design allows you to implement the entire solution or just the modules you need today and then add the appropriate modules as you need them in future. To suit your needs, we can customize the Field Service management Software with the following modules:
- Customer/Site/Location/Asset Management
- Contract Management
- Job Planning Management
- Route Optimisation and Auto-Scheduler
- Auto Job Generation and Real-Time Management
- Resource and Vehicle Management - including GPS tracking
- Visual Asset/Warehouse/Inventory management
- Invoice/Debtor Accounting
- Map Scheduling and Dispatch
- Custom Reporting Module
- Customer access to web reporting and job tracking
- Mobile device real-time communications
- Direct interfaces to any back-end system e.g. SAP, Oracle, MYOB
Main Benefits
Trans-Send by Sonar Technologiesis a Field Service management Software that offers a significant and quick return-on-investment (ROI) through cost savings and efficiencies gained together with business advantages.
Some tangible benefits are:
- Workflow automation through mobile devices
- Elimination of errors through removal of paper
- Barcode/RFID tracking
- Proof of delivery
- Track and Trace
- Automated job generation and dispatching
- Option to run manual, semi-auto or full auto-allocation allows dispatchers to progressively build confidence
- Real time visibility of resources and assets
- Vehicle Tracking
- Easy run management with flexible re-planning as business grows
- Fast calculation of day to day fleet requirements allows planning of changes to the fleet size
- OH&S & vehicle checks increase safety
- Reporting -real time visibility of productivity and profitability
- System is fully scalable and can handle small to very large fleets
Operation Dashboard
With one of the fastest auto-schedulers in the industry, Trans-Service improves job visibility and scheduling, reducing the time required to efficiently allocate jobs to people in the field.
Operation
Dashboard
Effective dispatching, scheduling, routing and tracking: These systems enable any business to visually track, plan and manage its resources and operations in real time over a geographical area of any size. In addition, they can also maximize vehicle, assets and fleet productivity, while delivering best quality customer service every time.
Effective planning: You will be able to see the real-time activities still required to complete the jobs to the managers, so they can plan ahead or check the status of certain jobs.
More than just job tracking: For service based industries, scanning, real-time track and trace are essential elements. To compete in today's service-oriented environment, businesses need to embrace technologies that enhance and streamline their standard operating procedures. Trans-Service by Sonar has solutions specifically designed to allow your company to implement automation technologies that are proven to eliminate back office paperwork and increase productivity. Have a look:
Features
Keep all your client information together
See analysis for which jobs are driving revenue
Track and manage all field workers from one screen
Easily assign jobs to workers with intuitive drag and drop functionality
CRM-ERP Integration
Trans-Service system by Sonar seamlessly integrates with your Accounting & ERP systems such as MYOB, SAP, Oracle, JD Edwards, etc.
CRM/ERP
Integration
This means you can effectively use existing systems or use our system to eliminate paperwork and manual tracking. You can sync invoices directly into your accounting system and create invoices at the conclusion of jobs.
This can ensure fast payment for you to better manage your billing and ultimately your cashflow.
Scheduling & Planning
Manually calculating efficient schedules is a time-consuming process, especially with variable factors which can change week over week. It can take hours to schedule all the correct calls.
Scheduling
& Planning
REAL TIME, REAL EFFICIENCY
Say goodbye to 'Dots on a Map'solution. Trans-Service by Sonar will help you manage routes, allocate the correct resources and monitor the workflow in real time, allowing you to easily adapt to small changes.
Our software not only lets you create runs and routes from scratch, but it also enables you to import runs and work schedules from third party software. Our PUD solution is a complete transport workflow, scheduling and dispatch solution designed for transport businesses of any size.
Job Dispatch
With Trans-Service by Sonar, job dispatching becomes a very simple process. In most cases, it is recommended to use two monitors, one for the text based information and the other one for the map view. The two screens are tightly coupled so a change on one is reflected on the other, thus providing a very flexible way of working.
Job Dispatch
A BETTER VIEW
There are many available views and further customisation is possible by the user to suit particular circumstances such as adjusting the timeline to reflect the average job duration. Available resources are shown with their standard working hours, thus avoiding overtime when possible.
Unallocated jobs can be sorted in a number of ways and the information displayed is configurable, all aimed at providing the right information for the dispatcher/allocator to make correct decisions.
Unallocated jobs can be sorted in a number of ways and the information displayed is configurable, all aimed at providing the right information for the dispatcher/allocator to make correct decisions.
Versatile Reporting
This a very versatile module aimed at managers who wish to see the big picture or to compile reports from selected data. It provides the ability to configure the fields to be displayed over a date range and then to use the powerful sorting and filtering capabilities to order the data. The screen can then be printed or the data exported in a variety of formats. This module can drive a dashboard to give senior managers a snapshot of the day's business.Versatile
Reporting
Timesheet & Workorder Management
Trans-Service is a complete Workforce Management System developed in Australia by Sonarto address important operational issues that occur daily in Council field operations. With strong emphasis on safety, efficiency and regulatory compliance, Trans-Service provides full visibility and control of operations in real-time, managing workers & plants. Trans-Service delivers operational efficiencies and productivity by providing an overall view and easy manipulation of daily tasks.Timesheet & Workorder
Management
Modular Configuration
In addition to the range of modules covered here, we also have the following tailored modules to customize the software according to your requirements:- Electronic Timesheets
- Resource Management
- Visual Dispatch
- Map Dispatch
- Crew Allocation
- Project Management
- Operations Management
- Planning Management
- Customer/Site/Location Management
- Auto-Scheduling
Request a Demo
- Overloaded with paper?
- Manually checking and inputting timesheets?
- No consolidated view of all field operations?
- Difficulty in collecting asset & plant utilisation?
- Difficulty optimising workforce?
